TOTAL PROTECTION PLAN

A Total Protection Plan (TPP) Extended Service Agreements provides peace of mind and assures things go smoothly if a mechanical breakdown occurs. With Comprehensive coverages at a value price, TPP protects both you and your vehicle.

TOTAL ANCILLARY BENEFITS (see contract for specifics) RENTAL: During a covered claim the cost of a rental vehicle is provided. EMERGENCY ROAD SERVICE: 24-hour assistance for disabled vehicles consisting of:

Mechanical First Aid – Any minor adjustment (exclusive of parts) to enable disabled vehicles to proceed;

Tire Service – Changing of an inflated spare; Battery Service – Attempt to start the vehicle with a booster battery; Delivery Service – Delivery of emergency supplies such as gasoline, oil or water; Towing Service – Towing up to 25 miles to a chosen destination; Locksmith Service – A locksmith will recover keys that are locked inside the vehicle.

TIRE SERVICE: Receipted expenses for tire repair or tire replacement if a tire incurs damage from a road hazard.

TRIP INTERRUPTION: If a covered breakdown occurs more than 100 miles from home resulting in a repair facility keeping the vehicle, receipted motel and restaurant expenses are covered.

Total Ancillary Benefits

RENTAL: During a covered claim the cost of a rental vehicle is provided. EMERGENCY ROAD SERVICE: 24-hour assistance for disabled vehicles consisting of: Mechanical First Aid – Any minor adjustment (exclusive of parts) to enable disabled vehicles to proceed;

Tire Service – Changing of an inflated spare;
Battery Service – Attempt to start the vehicle with a booster battery;
Delivery Service – Delivery of emergency supplies such as gasoline, oil or water; Towing Service – Towing up to 25 miles to a chosen destination;
Locksmith Service – A locksmith will recover keys that are locked inside the vehicle.

TIRE SERVICE: Receipted expenses for tire repair or tire replacement if a tire incurs damage from a road hazard.

TRIP INTERRUPTION: If a covered breakdown occurs more than 100 miles from home resulting in a repair facility keeping the vehicle, receipted motel and restaurant expenses are covered.

Frequently Asked Questions

• How can I contact the administrator?
• Where can I get a copy of my agreement?
• How do I cancel my agreement? What is needed to cancel?
• How do I transfer my agreement? What is needed?
• How long does it take to process my transfer?
• How do I file a claim?
• How long does it take to get reimbursement for my claim?
• What repair shop can I use?
• What if my repair shop does not honor this service agreement?
• Is my claim covered?

Filing A Mechanical Breakdown Claim

Take the following steps if your vehicle incurs a breakdown:

• Take immediate action to prevent further damage from continued operation.
• Return to the selling dealer or to any licensed Repair Facility.
• Provide the repair facility with a copy of your agreement and/or your agreement number.
• Obtain authorization from the administrator prior to any repair being made. Any claim for repairs without prior authorization will not be covered except as provided under emergency repairs (#8) below.
• Authorize the repair facility to inspect and/or tear-down your vehicle in order to determine the cause and cost of the repair. You will be responsible for these charges if the failure is not covered under this agreement. We reserve the right to require an inspection of your vehicle prior to any repair being made.
• Review what will be covered by this agreement.
• Pay any applicable deductible to the repair facility. We will pay the repair facility or you for the cost of the work performed on your vehicle that is covered by this agreement and previously authorized, minus the deductible.
• If emergency repairs occur when the administrator’s office is closed, follow the claim procedures above without authorization, and we will make reimbursement to you or to the repair facility in accordance with the agreement provisions. You must call the administrator’s office within 5 business days from the date of repair to determine if such repair will be covered by this agreement.