” We started sending ‘Thank You’ letters to our customers. First-time customers really take notice. In these letters we include a 10% discount to be used towards labor on their next visit. We also mail out oil change reminders with $5 off other helpful information about car care. For example, let’s say a customer comes in for an oil change, and during our inspection we notice that their brakes may need replacing about 6,000 miles down the road. We’ll record that information, and six months later we’ll send them a letter suggesting they bring their vehicle in for a brake check. This is our way of giving individualized attention to every customer. We believe it’s important to concentrate on our customer’s needs and maintain clear communication channels.”
An Auto Repair Team With Integrity
1. Honest Diagnostics
When you leave your vehicle at Schaumburg Automedics, you can trust that the latest diagnostics technology will be used to evaluate your problem and determine the root cause. We pledge to communicate clearly the repair work needed, and only that which is truly needed, to fix the problem.
Furthermore, every vehicle in our shop undergoes a bumper-to-bumper inspection to uncover potential safety or mechanical failures before they leave you disabled on the highway! Our ALLDATA Diagnostic and Repair Information Database provides computerized access to well over a million electronic “pages” of information. This allows us to reduce diagnostic time dramatically and save you time and costly mistakes due to misdiagnosis.
2. Fair Pricing
Statistics have proven that getting your car repaired based on price alone is an inadequate, and often times more costly method of choosing a repair facility. If that quoted, low price has turned into a very big price, call Schaumburg Automedics for the right price. Our team will carefully diagnose the problem and quote a realistic job estimate so you know upfront what you expect to pay to get your car back on the road again. We have built a reputation of providing the best quality workmanship with quality parts at a fair and competitive price.
3. Expert Workmanship
Understanding the importance of continueing education and training, all Schaumburg Automedics’ technicians are ASE certified, with most achieving the Master Automobile Technician level of expertise. This assures you that are technicians are experienced in analyzing, maintaining and repairing the latest technological advances in the automotive industry. We service all makes and models, both domestic and import vehicles. Our technicians take great pride in the job that they do.
4. Nationwide Warranty
Think of us as your neighborhood auto repair shop with a nationwide warranty. Schaumburg Automedics offers a 12 month, 12,000 mile warranty on most repairs. Additionally, we honor extended warranties and sell new and used car extended warranties.
5. Exemplary Customer Service
Schaumburg Automedics has been serving the Schaumburg area since 1989. We are extremely proud of our #1 ranking for customer satisfaction with a 99% satisfaction rating.
Customer service has always been a hallmark of our company. Our business philosophy centers on building trusted client relationships, performing honest diagnostics and quality repairs, maintaining safe and trustworthy vehicles, and providing exemplary customer service to keep our customers for life.